How Do I Obtain and Manage my USPS PO Box?

Obtaining a USPS PO Box

  • When will I receive my USPS PO Box number and mailing address?

    After you provide the completed USPS PO Box Application (PS Form 1093) and the Post Office™ has verified your two acceptable forms ID, you will receive keys or a combination for your PO Box.

    • Note: You must visit the USPS Post Office during business hours to provide your U.S. identification and PS Form 1093 in order to receive your keys and PO Box number.

  • What happens after I apply and pay for a USPS PO Box online?usps po box number

    After you apply and pay for a PO Box online, you will receive an email confirmation and receipt. In order to start using your new PO Box, you need to go to the Post Office where your box is located during business hours to pick up your keys (or combination number). You will also need to present your printed PO Box Application (PS Form 1093), a copy of your emailed receipt, and two forms of acceptable U.S. identification. One form of ID must contain a photograph. Your ID must be current, contain sufficient information to confirm that you are who you claim to be, contain your current address, and be traceable to you. For more information on acceptable forms of identification, see “What are acceptable forms of identification?”

  • What is the Wait List?

    If your preferred PO Box size is not immediately available, you may choose another box size, find a PO Box at a different location, or request to be added to the Wait List (online or at a Post Office). If you request to be added to the Wait List, your name will be placed on a waiting list for that box size at the Post Office you have requested.

  • How will I be notified when a USPS PO Box is available if I am on the Wait List?

    The Post Office will contact you by phone or by email to let you know that a box is available. You should respond promptly as there may be other customers on the wait list for the same box size. Be sure to take your completed application (PS Form 1093) and two forms of acceptable U.S. identification with you to the Post Office and check to make sure the information on the form is correct. If you applied online, an email will be sent to you notifying you when your box is available off the waitlist. You have two days to complete the payment online for this box. Then, you have 30 days to print the 1093, available from the “Manage Your Account” page, and bring it into the office, along with two forms of acceptable U.S. identification. One form of ID must contain a photograph. Your ID must be current, contain sufficient information to confirm that you are who you claim to be, contain your current address, and be traceable to you. For more information on acceptable forms of identification, see “What are acceptable forms of identification?”

  • Can I remove my name from the Wait List?

    Yes, you may remove your name from the Wait List. Either contact the Post Office or, if you applied online, go to the Manage Your Account page, select the box that you have on the wait list, and click ‘Remove from wait list.’

  • How do I edit the information on my USPS PO Box Application (PS Form 1093)?

    When you are applying for a new PO Box, be sure to review all the information on the application form carefully and make sure it is accurate (online or on paper). If you have already submitted your online application or are using your PO Box, you must complete an updated PS Form 1093, Application for Post Office Box Service, at the Post Office where your PO Box is located.

  • How do I get keys to my USPS PO Box?

    You will receive two keys (or combination) for your PO Box at the Post Office where your box is located—after you have paid the applicable fee, submitted a completed PO Box application (PS Form 1093) and your two forms of acceptable U.S. ID are verified.If you need more keys, you may request and pay an additional fee for each key at the Post Office where your PO Box is located.

Managing a USPS PO Box Account

  • Do I need an account on® to search online for a PO Box?

    No. You are not required to open an account on to search online for a PO Box. However, to apply for a PO Box online, you need to have an account on If you already have an account with Click-N-Ship® or The Postal Store®, you may use your existing account to apply and pay for a PO Box online. If you do not have an account on, you will need to open one.

  • How do I sign up for an account on

    It’s easy.

    1. Go to the PO Boxes Online launch page at and click ‘Register / Sign In’ in the top right corner of the header.
    2. This directs you to the New User Sign Up screen where you enter a Username and Password and answer the Password Hint question and click ‘Continue.’
    3. Choose a Personal or Business account type and click ‘Continue.’
    4. Enter your Contact Information and click ‘Continue.’
    5. Review the User Profile Summary for accuracy and click ‘Continue.’
    6. Be sure to read and accept the Privacy Act. Acceptance means that you understand and consent to the terms. Click ‘Yes’ and then ‘Continue.’
    7. You now have an account established with that you can use for PO Boxes Online or other USPS® online services.  Remember your username and password.

  • Is my personal information stored online kept private and secure?

    Yes. To ensure that your personal information is confidential, the US Postal Service® uses industry-standard encryption software. Your data is sent over a secure connection between your computer and the USPS. Once received, your personal information is stored in a password-protected database that is accessible only by authorized USPS personnel.

  • USPS PO Box™ Privacy Act Statement:

    Your information will be used to provide PO Box service. Collection is authorized by 39 U.S.C. 401, 403, & 404.

    Providing the information is voluntary, but if not provided, we will be unable to fulfill your request for PO Box service. We do not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a U.S. Postal Service auditor; to entities, including law enforcement, as required by law or in legal proceedings; to contractors and other entities aiding us to fulfill the service (service providers); to process servers; to domestic government agencies if needed as part of their duties; and to a foreign government agency for violations and alleged violations of law. Information concerning an individual box holder who has filed a protective court order with the postmaster will not be disclosed except pursuant to court order.  

    For more information regarding our privacy policies visit

  • Will I receive an email confirmation when I sign up for an account on®?

    Yes. After successfully signing up for an account with, you will receive an email confirmation of your new account.

  • I have forgotten my password. Can I get a new one?

    If you have forgotten your password, are unable to sign in to, or if you receive a message that your account is locked, you need to reset your password. To reset your password:

    1. Proceed to and click ‘Regoster / Sign In’ located in the top right hand corner of the page.
    2. Click the ‘I forgot my password’ link
    3. Enter your username.
    4. Click the ‘Continue’ button.
      • Note: If you press the ‘Enter’ key instead of selecting the ‘Continue’ button, you will return to the Home Page.
    5. Enter the answer to your security question (case sensitive). Once you have correctly answered your security question, a temporary password will be sent to you via email.
    6. Once you have received your new password, go to and sign in.  After you sign in, you will be prompted to create a new password.

    If you continue to encounter an error, please send an email to: [email protected] or call 1-800-344-7779. Please include the following information in your email:

    • Your full name and business name (if applicable)
    • Your PO Box address and ZIP Code™
    • Your username (or what you believe it to be)
    • The email address you used to sign up online
    • Please make the subject line of your email “ Password Reset”
  • How do I manage my USPS PO Box account online?

    To manage your PO Box account online, either sign up for an account or sign in to your account. From the PO Box landing page ( you can:

    • Search and Reserve a New PO Box (apply online for another PO Box)
    • Set up your PO Box online account (by clicking “Manage Account)
    • Add an existing box to your account (by clicking “Link”)
    • Renew a current PO Box you are managing online
    • Select Manage Account to sign in and view all the PO Boxes you are managing online

  • How do I view my previous online payments?

    To view the past three years of your online payment transactions, click “Manage Account” from the PO Box Landing page to get to your Manage Your Account page. From there, click “See Details” for the box that you’d like to view history for. The transaction history will appear at the bottom of the page.

  • How many credit or debit cards am I able to store online?

    Up to three credit or debit cards may be stored in your PO Box account. However, if, at any time you forget your password and it is reset, all stored cards are deleted and you need to re-enter your card information. This is a security measure for your protection. Your stored cards are conveniently available for Click-N-Ship® and The Postal Store™ purchases.

  • How many USPS PO Boxes can I manage online?

    Currently, customers can manage as many PO Boxes as they would like online. For additional boxes or to upgrade to Caller Service, please visit your local Post Office.

  • How do I edit my online registration information?

    To edit your registration information, sign in to your account and click “My Profile” from the header. You can edit your personal information, preferences, and stored payment information

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