IF you forgot the username on my USPS.com® account. How do you log in?
Unfortunately, USPS.com usernames cannot be recovered when forgotten. You will need to create a new user account online.
Note: You must use an email address that is different than the one tied to your original account.
Can I change the username tied to my USPS.com account?
Unfortunately, USPS.com usernames cannot be changed once they have been created. If you would like a new username, please create a new user account online.
How can I log in to my USPS.com account if I forgot my password or if USPS.com says my account is disabled?
If you are unable to log in to USPS.com or if USPS.com states that your account is disabled, then additional actions may be needed for you to access your account.
- If you forgot your password, you can reset your password.
- If your account is temporarily disabled, you can wait until the end of that time period and attempt logging in to your account again.
- If your account has been disabled, contact the USPS Help Desk to reset your password and enable your account.
Please follow the steps below to reset your password:
- Proceed to www.usps.com and click “Sign In” located in the top right hand corner of the page.
- Click the “I Forgot my Password” link
- Enter your username.
- Click the “Continue” button. (Note: If you hit “Enter” instead of the “Continue” button it will return you to the home page instead of asking you to answer your secret question.)
- Select how you want to reset your password:
- By answering previously selected security questions.
- By having a temporary password sent to your validated mobile phone number (available only if you have opted-in for this method).
- If you decided to answer the security questions:
- Enter the answer to your security question. (Also case sensitive.) Once correctly answered, a temporary password will be emailed to you.
- Once you have received your new password, please go to USPS.com and sign in. After you sign in, you will be prompted to create a new password.
- Note: Customers can now copy and paste the temporary password from the email to the Temporary Password field. USPS.com will ignore the extra space that may appear before and/or after the copied text.
- If you decided to have your temporary password sent to your mobile phone:
- A temporary password (Account Recovery Code) will be sent to you through text message. After entering that code into USPS.com, you will be prompted to create a new password.
If you continue to encounter an error, please call us at 1-800-344-7779 and select Option 3 or email us at [email protected]. Please include the following information in your email:
- Your full name
- Your full address
- Your username (or what you believe it to be)
- Your full address
- The email address you registered with
Please make the subject line of your email is “USPS.com Password Reset”.